端坐霜天 NEWS 2021年12月26日 第92篇原創 01 冬日陽光一片燦爛 登錄后臺一片混亂 熱銷李思婷全部封掉 FBA發貨的尚在 FBM發貨無法訪問 每件衛衣都是 $89.99或者$128.99 毛利達到50%以上 散養式管理 還有不錯的銷量 雖然不多 養家糊口是沒問題了 圖｜這些都是毛利達到50%衛衣啊 趕緊打開亞馬遜后臺查看。 看到原來我的產品都被限制銷售了，她長這個樣子 圖｜熱賣的listing中的FBM發貨被封了;-( 02 # 根本原因：“低跟蹤率” 亞馬遜的要求是95%以上。如果長期（連續2個月）低于90%，就會被亞馬遜限制發貨方式。 03 根據我的經驗 需要寫郵件申訴 基本底層路基是這樣的 ①承認錯誤，②說明原因，③開始行動 總結一下： （英文版放在最后） 會被移除銷售權的原因， 原由的物流商物流渠道不穩定 現在申請亞馬遜物流，以后只認亞馬遜物流 在亞馬遜后臺可以直接和客服通電話 如果是用美國公司申請的亞馬遜店鋪 最好事北京時間晚上10點以后寫開case 會有提示通電話的選項 圖|點擊此處聯系亞馬遜客服 圖｜填寫電話后，客戶會和你聯系 最重要的是 客服是美國本土的客服 如果是中國工作時間聯系亞馬遜客服 會有很大幾率和印度客服通話 和客服聯系后 對方也是認同了以上的申訴邏輯 并且讓我寫完后 發到以下的郵箱 申訴郵箱? ：op-pso-vtr-appeals@amazon.com 04 # 申訴郵件模板 Dear Amazon customer service: First of all, thanks for your time and help. Due to unfortunate mistakes, there exist the suspension of FBM in this category. When we found the performance notification, we immediately checked the orders that caused the order tracking rate to be decreased below 95%. Specifically, in the report, there are a total of 4 orders where tracking information cannot be found 1. Order number: XXXXXX Waybill number: XXXXXXX The main problem with this order is that we did not track the order in time. When the order was generated, we also generated the shipping order number, but when we were ready to ship the customer, the warehouse informed us that the last item in the warehouse was damaged. So we asked customer if a similar replacement can be accepted, but we did not get any reply. After that, as time passed, we gradually forgot the order, so this order has a tracking label but no tracking information. Because the carrier did not scan the product. Thus above are the 4 orders with problem. In summary, we have the following problems: The tracking update is delayed. Though contacting the customer in time, when customer never reply our messages, we did not give enough detailed remarks for this order. Forgetting of the order is serious. ?Product inventory information is not updated in time, which affects the setting of Amazon FBM inventory. If the inventory is updated on Amazon in time, this problem will not occur. Thus above are the 4 orders with problem. In summary, we have the following problems: The tracking update is delayed. Though contacting the customer in time, when customer never reply our messages, we did not give enough detailed remarks for this order. Forgetting of the order is serious. 2. Product inventory information is not updated in time, which affects the setting of Amazon FBM inventory. If the inventory is updated on Amazon in time, this problem will not occur. Thank you very much for the reminder and guidance. This situation is a good learning opportunity for us, which also promotes our improvement and progress. We hope that Amazon can trust us and give us a second chance to continue FBM. If we need to take any other action, we will be very grateful for getting more suggestions for us and will be happy to cooperate. Again, thanks for your valued time and help. Best wishes! 以上 歡迎轉發，點贊，留言 除了分享跨境電商干貨，還有看風水，測八字，分享歷史見解 素質三連：收藏，點贊，在看
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